research design laboratory

How We Work

We document everything. It's important to us. And we think it's essential to your project's success. We see tremendous organizational and creative value in carefully detailing and documenting communication flows and project processes. We curate and prepare a series of process documents that see the project through to its completion.

We use our documents. The documentation produced serves to ensure that everyone has a shared understanding of the project goals, requirements, timeline, and project scope. It allows for clear communication as well as a record of the project's development. Documents produced are often converted and adapted to various ends, beyond production: for grant proposals, presentations slides, and reports to your stakeholders.

We start every contract with a consultation. We start with ideas first, and then move to production. We immerse ourselves in your project: its goals, challenges, resources, and audience. We identify a range of design strategies and development approaches, allowing you the opportunity to realign your priorities and adjust your project scope as required. The documentation we produce in this consultation then serves as a roadmap for the project.

We charge for this consultation. Consider it a sign of good faith. We strive to be transparent in this process, providing you with a detailed development plan and identifying where your resources can be best used. If at the end of the consultation an alternative production route is deemed preferable or you're not prepared to move forward for any reason, the documentation produced is yours to keep and valuable for grant writing, producing RFPs, and development planning.

We respect your money. During the consultation we'll work with you to identify a project scope that matches your budget, timeline and goals. However once production is underway, content delays, requests for additional features, and changes in direction can impact the project scope. To mitigate these obstacles we actively manage the project budget by communicating scope changes early and presenting development alternatives to match budget requirements at each step of the way.